Appointment Policy: A credit or debit card is required to reserve an appointment at Juut Salonspa. This is kept, fully encrypted, within your profile and is only used in the event that you meet the cancellation policy guidelines. This card on file is reserved for cancellation policy use only and is not used for in-salon purchases.
Cancellation Policy: If you cancel or reschedule your appointment with fewer than 24 hours’ notice, you will be charged 50% of your scheduled service cost. If you do not provide any notice prior to missing your appointment, you will be charged 100% of your scheduled service cost. If you cancel or reschedule your appointment and provide more than 24 hours’ notice, you will not be charged. Our cancellation policy is in place to provide a predictable livelihood for our artists. Thank you so much for your understanding!
Service Adjustment Policy: It is important to us that you are happy with your service at JUUT. However, if you are not satisfied with your service, please contact us within 14 days of your original appointment so we can offer an adjustment service. In most cases this is a complimentary service unless the service plan has changed. If this is the case there may be an additional charge. In order to schedule your adjustment, call or text the salon you received your service.
Return Policy: We accept returns or exchanges on JUUT retail and Aveda product purchases within 30 days of the original purchase date when the purchase can be verified by either a valid JUUT receipt, or the purchase history on the guest’s JUUT account/profile. Brushes, combs, and tools are eligible for JUUT Salonspa store credit only when they are clean, in reasonable condition, and approved for return. Store credit will be issued in the form of a JUUT Salonspa gift card. Brushes, combs, and tools are not eligible for refund no matter the original form of payment. All JUUT Salonspa gift cards issued, received, or purchased are non-refundable.
Credit Card Surcharge: We impose a surcharge of 3.0% on the total transaction amount on Visa, Mastercard, American Express, and Discover credit card transactions, which is not greater than our cost of acceptance. All card-on-file transactions will be subject to this fee. We do not surcharge debit cards, checks, or cash.
Bang & Neck Trims: Bang and neck trims are available to receive within eight weeks of your last haircut visit. The rate for this service starts at $15 and will vary based on the level of your artist.
Outside Products: To ensure the highest quality results and maintain the integrity of our services, we exclusively use professional products sourced by JUUT. For this reason, we are unable to use outside products during your service.
As part of our commitment to ensuring your safety and satisfaction, we would like to inform you about an optional hair color patch test.
Why is a patch test offered? A patch test is a small sample of hair color applied to a discreet area of your skin (typically behind the ear or on the inside of the elbow). This test helps us ensure that the hair color is safe for you to use, as some people may have sensitivities or allergic reactions to certain ingredients in hair color.
Risks of hair color services: While rare, allergic reactions to hair color can occur. Symptoms might include itching, swelling, redness, or even more severe reactions. The patch test helps reduce these risks by allowing us to identify any sensitivities before applying color to your entire head.
Why should you consider a patch test? We offer a patch test to every client, every time, any time. You may especially consider a patch test if you are coloring your hair for the first time or haven’t had color services in a while.
Availability of patch tests: If you would like a patch test, you may book one with us at any time. This service does need to be scheduled and should be completed 24 hours prior to a hair color service occurring. If you would like to schedule a complimentary patch test, please call or text the salon to reserve an appointment for you.
At JUUT, we want you to feel confident in the products and tools you purchase from us. Our goal is to help you love your results at home as much as you do when you leave the salon.
We are happy to accept returns or exchanges on JUUT retail and Aveda product purchases within 30 days of the original purchase date when the purchase can be verified by either:
Whenever possible, we will exchange your item for another product or tool that better supports your needs. If we are unable to find a suitable exchange, we will refund the original form of payment.
Brushes, combs, and tools are personal-care items and are subject to a separate return policy outlined below.
All JUUT Salonspa gift cards issued, received, or purchased are non-refundable.
Brushes, Combs & Tools
Because brushes, combs, and other tools are personal-care items, they cannot be returned to the sales floor. However, we want you to feel confident in the tools recommended to you by your JUUT artist.
If a brush, comb, or tool purchased from JUUT is not working well for your hair or skin, please bring it back within 30 days. The purchase must be verified with either a valid JUUT receipt or through your JUUT guest account.
Brushes, combs, and tools are eligible for JUUT Salonspa store credit only when they are clean, in reasonable condition, and approved for return. Store credit will be issued in the form of a JUUT Salonspa gift card.
Brushes, combs, and tools are not eligible for refund no matter the original form of payment.
Items that are excessively used, damaged, unsanitary, or missing components may not be eligible for store credit.
Our Commitment
Our team is here to guide you. If something is not working as expected, we encourage you to connect with us so we can recommend the best next step for your hair, skin, and lifestyle.
We’ll share the latest beauty and wellness insights, artist stories, and special offers with you.
